Frequently Asked Questions

How do I order from Two Elephants of Ceylon?

We can be reached by phone, email or you can place an order online. Whatever method of communication is easiest for you is how we’d like you to contact us. Click here to access our contact page.

How do I contact Two Elephants of Ceylon?

Please contact us via email at info@twoelephants.lk or by phone.

How much will be charged for shipping?

We use our local delivery partners for the bulk shipments. If the weight of your package/ shipment exceeds a certain limit, we will charge it based on the partner’s rate.

For an online order, how do I proceed through the checkout process?

Once you have finished adding items to your Shopping Bag, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the checkout process.

How long will it take for my order to be delivered?

Shipping times will depend on location, but we always ensure that your purchases are shipped and delivered as quickly as possible. If you have a made to order delivery, you can communicate with our respective team member, and they will gladly help you.

Can you ship your products anywhere?

Yes! However, additional charges will apply because of international duty rates.

What methods of payment do you accept?

We accept cash on delivery, bank transfers and all major credit cards for local orders.

How safe is my personal information?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

How do I cancel my order?

To cancel your order, you can write into info@twoelephants.lk and an agent will get in touch with you on the return process.

What is the duration for a return/exchange process?

We allow our customers a 30 day limit to return the product. Please write to info@twoelephants.lk

FAQs

Frequently Asked Questions